Returns Policy
Downloadable software
As all of our software is 'shareware', we do not offer refunds on purchased software. You can download and try out all of our software for free in advance of purchasing. For all of our software products, please visit our web site and try the software in advance prior to purchasing. The free shareware versions are fully functional, and will allow you to fully explore and evaluate the software for a limited time.
Shipped software
You may purchase our software on CD, or use the downloadable versions. Since all software sold on CD is also available for trial shareware use via download from our web site, we do not offer refunds on shipped software.
e-Books
Since our e-books are distributed to you, and there is no way for us to get them back from you, we do not offer refunds on e-book purchases. Please read the marketing pages for the e-book carefully in advance, and make sure you understand that e-books are read or printed from your computer with any free PDF reader (such as Adobe Acrobat Reader.)
Other shipped items
For shipped print books, strategy cards and other shipped items, we offer refunds. Refunds are available for 30 days from the date of original purchase. Items for refund must be undamaged and shipped at the customer's cost to our distribution center prior to any refund being processed: Research Services Unltd., 6845 Hwy 90E, Ste. 105, PMB #140, Daphne, AL, USA, 36526-9545. Once the items are received, your refund for the items will be processed. Please include your name and e-mail address for us to contact you regarding your refund.
Shipping Policies
We provide three different shipping options, depending on the shipping address:
- US orders: orders shipped to US addresses are mailed by US Priority Post from the US. The usual delivery time is 3 to 5 business days. This is our cheapest shipping option.
- Canada and Mexico: orders shipped to Canada and Mexico are mailed by US International Priority Post from the US. The usual delivery time is 7 to 11 business days.
- International Orders: orders shipped anywhere else are mailed by US International Priority Post from the US. The usual delivery time is 7 to 11 business days. This is our most expensive shipping option, but services any location in the world.
If you have a question about the delivery of your order, please contact our shipping agent by e-mail with your questions: Research Service Unlimited, "shipping @ deepnettech.com".
